Last Updated: October 2025

At Reliable Shuttle Solutions LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website https://reliablesllc.com, our transportation services, or our communication tools, including SMS messaging.

1. Information We Collect

We may collect personal details (name, phone number, email, addresses, payment info), service data (pickup/drop-off, accessibility needs), and technical data (IP, browser, cookies).

2. How We Use the Information

• Process and confirm bookings
• Coordinate transportation and contact customers
• Send reminders or important updates
• Fulfill legal or contractual obligations
• Improve our services and communication

3. Information Sharing

We share data only with authorized drivers, payment processors, or legal authorities when required.

Important: SMS consent data and phone numbers collected for messaging are not shared with third parties or affiliates for marketing purposes.

4. Data Retention

We keep your data only as long as necessary for the purposes outlined above or as required by law.

5. Security

We apply technical and organizational safeguards to prevent loss, misuse, or unauthorized access.

6. Your Rights

You may access, correct, or delete your personal data, and withdraw consent at any time. Contact us at contact@reliablesllc.com or call (407) 987-4127.

7. Cookies

We use cookies to enhance your experience. You can disable them in your browser settings.

8. Children’s Privacy

We do not knowingly collect information from children under 13.

9. Updates to This Policy

We may update this Policy periodically. Continued use of our services constitutes acceptance of changes.